For Collectors | Bluethumb FAQs and Help Centre

Shipping & Returns

Free shipping

Bluethumb offers free shipping Australia wide, fully insured and express delivery.

Written by Kate Revill
Updated over a week ago

Can this be sent express?

Express shipping | ASAP delivery

Written by Rachel Fisher
Updated over a week ago

How long will the delivery take?

Delivery times | ETA | shipping times

Written by Rachel Fisher
Updated over a week ago

Can I order now and request delivery on or after a certain date?

How to request a specific date / day for your artwork delivery?

Written by Grace Wye
Updated over a week ago

Can I have my purchase delivered to a PO Box address?

Alternatives for shipping your new art to a post office box

Written by Stephen Tschaepe
Updated over a week ago

Do you ship artworks overseas (out of Australia)?

All about Bluethumb's secure and express international shipping

Written by Amélia Davis
Updated over a week ago

Can I return an artwork?

Bluethumb offers free returns. Here's how to return an artwork

Written by Amélia Davis
Updated over a week ago

Before you Buy

Bluethumb Frames | All you need to know

More about Bluethumb's hand-made tassie oak frames.

Written by Grace Wye
Updated over a week ago

Do you sell gift vouchers?

How to buy Bluethumb credit or vouchers for a friend or family

Written by Eden Wellings
Updated over a week ago

What does Ready To Hang mean?

What's the difference between Requires Framing, Ready To Hang and Framed?

Written by Julian Casson
Updated over a week ago

How is framing handled by Bluethumb?

What's the process for stretching or framing artworks with Bluethumb?

Written by Amélia Davis
Updated over a week ago

Can I get a custom piece made?

The artwork you love is sold? Here's how to commission an artist for a custom piece work on Bluethumb.

Written by Amélia Davis
Updated over a week ago

What happens if an artwork is damaged in transit?

Are the artworks insured in transit? What are my options as a collector if my artwork is delivered damaged?

Written by Rachel Fisher
Updated over a week ago

I have multiple gift vouchers. How do I use them in one order?

How to combine multiple gift vouchers towards one order on Bluethumb?

Written by Eden Wellings
Updated over a week ago

What does it mean if a piece is marked as 'Enquire Now'?

Article to explain when to use Bluethumb's 'Enquire Now' option

Written by Amélia Davis
Updated over a week ago

I want to buy an artwork that has already sold

Written by Amélia Davis
Updated over a week ago

How To Use Bluethumb

All About Wishlists

Create your own mini curation & share with friends

Written by Eden Wellings
Updated over a week ago

How to search for artworks online on Bluethumb?

How to narrow your search to buy art online on Bluethumb?

Written by Kate Revill
Updated over a week ago

All About Art

Bluethumb Blog

Your one-stop-shop to learn about Australian art & artists

Written by Julian Casson
Updated over a week ago

What should I know about building an art collection?

How to start your personal art collection buying online with Bluethumb

Written by Amélia Davis
Updated over a week ago

How to access photographs on Bluethumb?

Bluethumb Photography has now merged with the main Bluethumb site. Here's how to navigate!

Written by Grace Wye
Updated over a week ago

What's the difference between acrylics and oils?

A quick overview of using oil paint vs acrylic paint

Written by Grace Wye
Updated over a week ago

Payment Plan (Layby)

Do you have any payment plans?

How to buy art in installments using Bluethumb layby and Art Money

Written by Rachel Fisher
Updated over a week ago

How do I create an account with ArtMoney?

Instruction for creating a new account with ArtMoney (payment plan)

Written by Rachel Fisher
Updated over a week ago

How do I create an account with Afterpay?

Instruction for setting up a new Afterpay account (payment plan)

Written by Rachel Fisher
Updated over a week ago

How do I use Art Money to buy artworks on layby or payment plan?

Instructions for buying art with ArtMoney on Bluethumb

Written by Rachel Fisher
Updated over a week ago

Once your artwork arrives

How should I hang my artwork?

Tips for how to hang art on your wall

Written by Grace Wye
Updated over a week ago

GST

Does the sale of art on Bluethumb include GST?

An overview of buying art on and GST

Written by Sheeraz Haider
Updated over a week ago