Can I return an artwork?

Yes, absolutely.

Bluethumb also covers all return shipping costs and provides applicable insurance for returned artworks, ensuring a smooth and hassle-free process for collectors.

If you're not happy with the artwork or the framing, and would like to return it back to the artist, just let us know within 7 days of confirmed delivery. We'll pay for it to be returned to the artist and you'll be refunded in full 😊. Bluethumb operates under a Fair Usage Returns Policy, ensuring returns are streamlined while maintaining fairness to all parties.

Bluethumb does not offer direct exchanges of artworks. However, if you wish to purchase a different piece, you can:

We need notifying of the return request within 7 days of the delivery date. The request will need to be emailed into help@bluethumb.com.au along with the associated return order number so the returns team can further assist you.

Once labels have been provided we do ask that the return is sent within 7 days of receiving the labels with the associated courier.

The returns team will be in touch within 24 working hours of receiving your request, with an Artwork Return Form requiring more information from you to assist with arranging the return freight. Depending on the size of the work, you can select to send it back with Australia Post or arrange to have a courier come to your location to collect the work. Either way, we will provide you with a pre-paid label that you need to simply print off and affix to the package.

Bluethumb covers the cost of return shipping, including the prepaid label, ensuring that the customer incurs no additional expenses during the return process.

We ask you to pack the artwork in it's original packaging (if you've already thrown that away, you can repackage it securely yourself with alternative packaging materials sourced yourself).

Once collected and confirmed by the courier we will issue you a refund or credit (again you can select which).

Refunds or credits will be processed as soon as the courier confirms pickup, ensuring quicker resolutions for customers.

Returning artwork through Australia Post via Bluethumb is a straightforward process. Follow the steps outlined below to ensure a smooth return:

Once your package is ready, you can take it to your nearest Australia Post location. Hand the package over to the staff for processing. Bluethumb requires that returns be initiated promptly, so ensure the package is dropped off at the post office within 7 days of receiving the prepaid label.

For larger works, or if its more convenient to have the work collected, we can arrange a courier to come to your location to collect the return.

As part of the returns form the team will ask you for the best day for couriers to come and collect the work, they will book collection for this date. Please note the following when selecting a date.

The courier should then come on the selected date to collect the work. If the courier fails to collect the team will book re-collection for the next working day or an alternative day that suits best.

We recommend to all collectors to hold onto the packaging until they are 100% sure they wish to keep the work so that they can re-use the packaging taping securely if you wish to return.

If you throw the packaging out, you will need to source alternative suitable packaging. We require boxed works to be sent bubble wrapped (in minimum 2 layers) inside a cardboard box. We require tubed works to be sent carefully rolled with either glicee paper (if a print) or bubble wrap (if a canvas) inside a sealed tube.

Please note you will be responsible for covering the associated packaging costs if materials need to be purchased.

If the work was hand delivered without any packaging, we will either source a collection service that will collect the work from you with no packaging, or arrange for the artist to collect from you direct.

We will process your refund/credit (you can select which you prefer in the returns form) as soon as the artwork is confirmed picked up and in transit. This applies regardless of whether the artwork is collected by a courier or dropped off at Australia Post. Refunds will be processed back onto the same payment method used to purchase, credits will be allocated to the Bluethumb Account used to purchase.

Once the refund is processed, it typically takes 3–5 business days for the funds to appear in your account. This timeline applies to refunds issued to the original payment method.

Please note, notification of damage to Artwork from transit also needs to be reported within the 7 day returns period for us to assist. Reports made after the 7 days may limit us in our ability to help, so please ensure you open and check over all work as soon as its delivered, reaching out to us ASAP if there are issues. Please see FAQ What happens if an artwork is damaged in transit? for more information.

Yes, as long as the work has not been shipped, or printing has started, we will be able to cancel the order. We will need to confirm with the artist that they ahve not shipped or that they have stared the print process before we can cancel, however we woll check and confirm and get back to you.

If the work can be cancelled the refund will be processed back onto the original payment method used to purchase and should reflect in 3-5 business days.