Bluethumb Communication Policy

Best practices when communicating directly with collectors

Written by Sheeraz Haider
Updated over a week ago

External links and personal contact on Bluethumb profiles

Collector communication > external links

Written by Sheeraz Haider
Updated over a week ago

Bluethumb Inbox: How to use it and things to keep in mind

Tips and guidelines for using the brand new direct communication tool on Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Someone wants to visit my studio and purchase directly - how do I go about this?

Collector communication > a collector has reached out to you directly and wants to pickup the artwork directly from the studio - read on

Written by Sheeraz Haider
Updated over a week ago

Direct contact from collectors. Questions to ask and best practices.

Collector communication > best practice when contacted by collectors directly

Written by Sheeraz Haider
Updated over a week ago

Tips and best practice when commissioning an artwork for a collector

Points to consider when creating a custom artwork for a collector | Artist | Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Commissioning a new artwork? Use these steps to send to a collector.

Terms and conditions to share with collectors when working on a commission/custom piece on Bluethumb

Written by Sarah Hughes
Updated over a week ago

Sales Best Practices for Bluethumb Artists

Things to keep in mind when communicating with collectors via Bluethumb

Written by Sheeraz Haider
Updated over a week ago

I've made my first sale - what to do next?

Tip > post sale instructions for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

Best Practices

Tips > some great resources for Bluethumb artists new and old, to help make your profile attractive and visible to art collectors

Written by Sarah Hughes
Updated over a week ago

How selling through Bluethumb brings you more sales.

Bluethumb marketing > ripple effects when you sell an artwork through Bluethumb vs offline/directly and just mark it as sold?

Written by Edward Hartley
Updated over a week ago

Pricing uniformity and other best practices for Bluethumb artists

Tips > guidelines and research backed suggestions to help artists increase sales and revenue via online art markets and galleries

Written by Sheeraz Haider
Updated over a week ago

How to take advantage of Bluethumb's marketing efforts?

Bluethumb marketing > understanding how Bluethumb's marketing works and how to be a part of it to get more sales

Written by Sheeraz Haider
Updated over a week ago

Tips to increases engagement and sales on Bluethumb

Tips > best practices to help increases interaction and sales online

Written by Sheeraz Haider
Updated over a week ago

How to link my Instagram account to my Bluethumb Profile?

Tips > step-by-step instructions to link your Instagram profile to your Bluethumb profile

Written by Sheeraz Haider
Updated over a week ago

How to link your Facebook shop to your Bluethumb shop?

Tips > an easy way to connect your Bluethumb shop to your Facebook shop

Written by Sheeraz Haider
Updated over a week ago

How can I promote my artwork?

Tips > practical tips for Bluethumb artists to help promote their art to potential collectors

Written by Sarah Hughes
Updated over a week ago

How do I become a featured artist?

Tips > increasing your chances of becoming a Bluethumb featured artist

Written by Sarah Hughes
Updated over a week ago

Why haven't I been promoted on the website or social media?

Tips > increasing your chances of being promoted by Bluethumb

Written by Sarah Hughes
Updated over a week ago

Guide to using Studio Artist profile features

Tools > getting the most out of artist tools - 3x great new ones

Written by Julian Casson
Updated over a week ago

Guide to using Bluethumb Artist promote tools

Tools > promote tools to help you drive more traffic

Written by Julian Casson
Updated over a week ago

Promote tools guide for Gmail

Tools > using promote tools with Gmail emails

Written by Julian Casson
Updated over a week ago

Promote tools guide for Wordpress

Tools > using promote tools with Wordpress (with video)

Written by Julian Casson
Updated over a week ago

I've been removed from the featured artist list

Bluethumb marketing > where to find Bluethumb featured artists

Written by Sarah Hughes
Updated over a week ago

Bluethumb Promotions

Bluethumb marketing > article describing Bluethumb's artist promotions

Written by Sheeraz Haider
Updated over a week ago

Artwork licensing tips

Licensing > an overview of licensing your artworks for commercial projects plus a handy glossary

Written by Julian Casson
Updated over a week ago

Why should I sell on Bluethumb?

Getting started > an overview for Australian artists interested in selling art online with Bluethumb

Written by Edward Hartley
Updated over a week ago

How can I sign up as an artist and upload artworks?

Getting started > an easy guide to signing up as an artist and uploading artworks to your Bluethumb profile

Written by Sheeraz Haider
Updated over a week ago

What are Bluethumb's Terms and Conditions?

Getting started > where artists can find and review our T&Cs

Written by Edward Hartley
Updated over a week ago

What do I need to know about selling my art with Bluethumb?

Getting started > a list of artist resources to make sure you're well setup and ready to sell art online

Written by Melissa Cooper
Updated over a week ago

Can I sell my artwork through means other than Bluethumb?

Getting started > things for artists to remember if selling art outside Bluethumb

Written by Melissa Cooper
Updated over a week ago

Can I sell my artwork on Bluethumb if I live outside Australia?

Getting started > info for artists not in Australia who wish to create a Bluethumb artist profile

Written by Sarah Hughes
Updated over a week ago

How to change my profile picture/photo?

Tip > An easy guide for Bluethumb artists on how to change their public profile picture

Written by Sheeraz Haider
Updated over a week ago

Understanding your new artist dashboard

Artist dashboard > getting the most out of Bluethumb artist tools (impressions, recognition etc.)

Written by Sheeraz Haider
Updated over a week ago

Introducing your updated artist profile

Artist dashboard > getting the most out of Bluethumb artist tools

Written by Sheeraz Haider
Updated over a week ago

What happens if I forget my password?

Artist dashboard > how to reset your Bluethumb password

Written by Sheeraz Haider
Updated over a week ago

I can't connect to Bluethumb (all other websites are working fine)

Artist dashboard > what to do if you encounter an error when trying to connect to Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Impressions and Add to Cart - what it means and how should it be interpreted?

Analytics > details around impressions and 'Add to Cart'

Written by Sheeraz Haider
Updated over a week ago

I'm going on holiday and won't be able to send any artwork. What should I do?

Holidays > quick guide to artwork holiday maintenance for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

I Want To Make All Artworks Unavailable

Holidays > if you're going on holiday here's how to quickly mark all your artworks temporarily unavailable for sale

Written by Sarah Hughes
Updated over a week ago

I want to deactivate/delete my account

Deactivating > instructions for Bluethumb artists wishing to change their account status

Written by Altair Balmeo
Updated over a week ago

My account is on hold/deactivated. What does this mean?

Deactivating > reasons for Bluethumb to deactivate your account

Written by Sheeraz Haider
Updated over a week ago

I've had my first sale. How does shipping work?

Shipping > instruction on how to pack and send your artwork after a sale on Bluethumb

Written by Sheeraz Haider
Updated over a week ago

I've made a sale, how do I book a courier for my artwork?

Shipping & couriers > an overview of what to do to help deliver your artwork from artist studio, to Bluethumb collector

Written by Sarah Hughes
Updated over a week ago

How do I book a courier, and how does the pickup work?

Shipping & couriers > instructions for booking an artwork courier online with Bluethumb

Written by Sarah Hughes
Updated over a week ago

I haven't received my shipping labels and artwork is being picked up soon!

Shipping & couriers > a short overview on courier labels for Bluethumb artists

Written by Arna Gaco
Updated over a week ago

A collector has just purchased multiple artworks. How does the shipping work?

Shipping & couriers > quick recap on what to do for Bluethumb artists selling more than one artwork to the same buyer

Written by Sarah Hughes
Updated over a week ago

Can I sell my artwork to someone outside of Australia through Bluethumb?

Shipping & couriers > a quick recap on selling art internationally with Bluethumb

Written by Sarah Hughes
Updated over a week ago

How should I pack my artwork?

Packing > the ultimate guide for Bluethumb artists on packing your artworks

Written by Sarah Hughes
Updated over a week ago

Packaging Requirements for Artists

Packing > what happens if an artwork is damaged in transit (artist side of things)?

Written by Sheeraz Haider
Updated over a week ago

Packing artworks behind glass

Packing > a recap on how to treat artworks framed behind glass

Written by Sarah Hughes
Updated over a week ago

Labelling your artwork for shipment

Packing > artwork labelling tips for Bluethumb artists

Written by Sarah Hughes
Updated over a week ago

What happens if my artwork gets returned?

Returns > an overview of how returns are treated for Bluethumb artists

Written by Sarah Hughes
Updated over a week ago

Uploading an Artwork!

Listing artworks > best practice on how to upload an artwork - key points and trouble shooting.

Written by Sheeraz Haider
Updated over a week ago

Frequently asked questions by collectors

Listing artworks > top 7 questions and queries from Bluethumb collectors when finding that perfect artwork

Written by Sheeraz Haider
Updated over a week ago

What kind of art can I sell on Bluethumb?

Listing artworks > a brief guide to which artworks Bluethumb does and does not accept from artists

Written by Sheeraz Haider
Updated over a week ago

How does commissioning work via Bluethumb?

Listing artworks > what's involved in commissioning an artwork via Bluethumb for a collector

Written by Sheeraz Haider
Updated over a week ago

How to mark an artwork available?

Listing artworks > an easy way to mark your artwork unavailable on Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Can I sell framed artwork?

Listing artworks > a short guide to selling framed artworks for Bluethumb artists

Written by Freddy Grant
Updated over a week ago

How do I list a diptych or a triptych?

Listing artworks > guide for Bluethumb artists wanting to upload a multi-panel artwork

Written by Sheeraz Haider
Updated over a week ago

Where can I find my recently published art?

Listing artworks > how Bluethumb artists can view recent uploads

Written by Sheeraz Haider
Updated over a week ago

Can I sell work by other artists?

Listing artworks > artist guidelines for ensuring Bluethumb artworks are original and unique

Written by Edward Hartley
Updated over a week ago

How to price your work and pricing requirements for artists on Bluethumb

Pricing > pricing requirements and considerations for artists

Written by Sarah Hughes
Updated over a week ago

Why isn't the price of my artwork changing from $0 or $30?

Pricing > quick tips for Bluethumb artists having difficulty changing artwork pricing

Written by Sheeraz Haider
Updated over a week ago

How should I photograph my artwork?

Images & descriptions > practical tips to help ensure your artwork looks the best it can online

Written by Megan George
Updated over a week ago

I can't upload my artwork photos

Images & descriptions > a quick tip for Bluethumb artists having difficulty with artwork image uploads

Written by Sheeraz Haider
Updated over a week ago

Why are my images being uploaded upside down?

Images & descriptions > a quick tip for Bluethumb artists to fix upside down artworks

Written by Sheeraz Haider
Updated over a week ago

How should I write my artwork description?

Images & descriptions > some tips for Bluethumb artists to write a great description to match your great artwork

Written by Sarah Hughes
Updated over a week ago

Why can't I publish my artwork? / Why isn't the image appearing when I'm trying to upload?

Images & descriptions > what to do if your uploaded Bluethumb artwork is not visible

Written by Sarah Hughes
Updated over a week ago

How should I write my artist bio?

Artist bio > tips for Bluethumb artists on how to craft a bio that's interesting and intriguing to collectors

Written by Sarah Hughes
Updated over a week ago

Is my profile picture important?

Artist bio > our top tips for snapping a great portrait of you

Written by Megan George
Updated over a week ago

How can I edit my artworks?

Editing > a short overview for how Bluethumb artists can change their artwork details

Written by Sheeraz Haider
Updated over a week ago

How do I delete or mark an artwork sold?

Editing > deleting or marking an artwork as 'sold' from your Bluethumb artist profile

Written by Sheeraz Haider
Updated over a week ago

How do I edit artworks I've already uploaded?

Editing > need to change something in an artwork you've already uploaded? Bluethumb artists read on...

Written by Sheeraz Haider
Updated over a week ago

My artwork is listed as 'Ready to Hang', how do I change/edit it?

Editing > short guide for Bluethumb artists outlining the difference between 'Ready to Hang' and 'Unframed'

Written by Sheeraz Haider
Updated over a week ago

How to reorder my artworks in my profile?

Editing > a quick tip on how to rearrange artworks for sale for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

How to remove the word 'copy' from an artwork?

Editing > a quick editing tip for Bluethumb artists duplicating an artwork listing

Written by Sheeraz Haider
Updated over a week ago

How do I change my bank details?

Getting paid > short overview of how to update your bank details on your Bluethumb profile

Written by Altair Balmeo
Updated over a week ago

I have been paid, though the payment amount seems to be wrong

Getting paid > if there's a difference in the amount you were paid and what you thought you should've been paid, this will help

Written by Sheeraz Haider
Updated over a week ago

I have just sold an artwork. When will my payment arrive?

Getting paid > estimated payment timings after you have sold an artwork with Bluethumb

Written by Sarah Hughes
Updated over a week ago

Fraud protection for artists on Bluethumb

Getting paid > how does Bluethumb protect artists against fraudulent sales/purchases?

Written by Sheeraz Haider
Updated over a week ago

Does Bluethumb's commission include GST?

GST > short overview of how GST and Bluethumb commissions

Written by Sheeraz Haider
Updated over a week ago

Does the sale of art my art on Bluethumb include GST?

GST > a short overview of how Bluethumb treats GST on sold artworks

Written by Sheeraz Haider
Updated over a week ago

I run a business. How do I deal with end of year tax information?

GST > a short GST overview for artists who hold an ABN

Written by Sheeraz Haider
Updated over a week ago

Understanding your artist invoice from Bluethumb

GST > this article explains how the invoice is itemised

Written by Sheeraz Haider
Updated over a week ago

GST and other taxes

GST > a short overview of GST obligations for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

Why do you need my ABN, and what do I do if I don't have one?

GST > an overview of Australian Business Numbers for Bluethumb artists

Written by Julian Casson
Updated over a week ago

How do I apply for an ABN?

GST > a link to where Bluethumb artists can apply for an ABN online

Written by Julian Casson
Updated over a week ago

How does layby payment options affect artist payments?

Payment plans > what happens when a sale is made

Written by Sheeraz Haider
Updated over a week ago

Can I opt-out of the payment plans (zip, Art Money, Afterpay etc.)

Payment plans > apply to all artists

Written by Julian Casson
Updated over a week ago

Artist guide to payment plans on Bluethumb

Payment plans > understanding & promoting Afterpay, Zip, Bluethumb Layby & Art Money

Written by Sheeraz Haider
Updated over a week ago

What happens if the buyer defaults during the layby payments for an artwork?

Payment plans > how does Bluethumb handle payment plan defaults

Written by Sheeraz Haider
Updated over a week ago