Bluethumb Communication Policy

Best practices when communicating directly with collectors

Written by Sheeraz Haider
Updated over a week ago

External links and personal contact on Bluethumb profiles

Collector communication > external links

Written by Sheeraz Haider
Updated over a week ago

Bluethumb Inbox: How to use it and things to keep in mind

Tips and guidelines for using the brand new direct communication tool on Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Someone wants to visit my studio and purchase directly - how do I go about this?

Collector communication > a collector has reached out to you directly and wants to pickup the artwork directly from the studio - read on

Written by Sheeraz Haider
Updated over a week ago

Direct contact from collectors. Questions to ask and best practices.

Collector communication > best practice when contacted by collectors directly

Written by Sheeraz Haider
Updated over a week ago

Tips and best practice when commissioning an artwork for a collector

Points to consider when creating a custom artwork for a collector | Artist | Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Commissioning a new artwork? Use these steps to send to a collector.

Terms and conditions to share with collectors when working on a commission/custom piece on Bluethumb

Written by Sarah Hughes
Updated over a week ago

Sales Best Practices for Bluethumb Artists

Things to keep in mind when communicating with collectors via Bluethumb

Written by Sheeraz Haider
Updated over a week ago

I've made my first sale - what to do next?

Tip > post sale instructions for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

Best Practices

Tips > some great resources for Bluethumb artists new and old, to help make your profile attractive and visible to art collectors

Written by Sarah Hughes
Updated over a week ago

How selling through Bluethumb brings you more sales.

Bluethumb marketing > ripple effects when you sell an artwork through Bluethumb vs offline/directly and just mark it as sold?

Written by Edward Hartley
Updated over a week ago

Pricing uniformity and other best practices for Bluethumb artists

Tips > guidelines and research backed suggestions to help artists increase sales and revenue via online art markets and galleries

Written by Sheeraz Haider
Updated this week

How to take advantage of Bluethumb's marketing efforts?

Bluethumb marketing > understanding how Bluethumb's marketing works and how to be a part of it to get more sales

Written by Sheeraz Haider
Updated over a week ago

Tips to increases engagement and sales on Bluethumb

Tips > best practices to help increases interaction and sales online

Written by Sheeraz Haider
Updated over a week ago

How to link my Instagram account to my Bluethumb Profile?

Tips > step-by-step instructions to link your Instagram profile to your Bluethumb profile

Written by Sheeraz Haider
Updated over a week ago

How to link your Facebook shop to your Bluethumb shop?

Tips > an easy way to connect your Bluethumb shop to your Facebook shop

Written by Sheeraz Haider
Updated over a week ago

How can I promote my artwork?

Tips > practical tips for Bluethumb artists to help promote their art to potential collectors

Written by Sarah Hughes
Updated over a week ago

How do I become a featured artist?

Tips > increasing your chances of becoming a Bluethumb featured artist

Written by Sarah Hughes
Updated over a week ago

Why haven't I been promoted on the website or social media?

Tips > increasing your chances of being promoted by Bluethumb

Written by Sarah Hughes
Updated over a week ago

Guide to using Studio Artist profile features

Tools > getting the most out of artist tools - 3x great new ones

Written by Julian Casson
Updated over a week ago

Guide to using Studio Artist promote tools

Tools > promote tools to help you drive more traffic

Written by Julian Casson
Updated over a week ago

Promote tools guide for Gmail

Tools > using promote tools with Gmail emails

Written by Julian Casson
Updated over a week ago

Promote tools guide for Wordpress

Tools > using promote tools with Wordpress (with video)

Written by Julian Casson
Updated over a week ago

I've been removed from the featured artist list

Bluethumb marketing > where to find Bluethumb featured artists

Written by Sarah Hughes
Updated over a week ago

Bluethumb Promotions

Bluethumb marketing > article describing Bluethumb's artist promotions

Written by Sheeraz Haider
Updated over a week ago

Artwork licensing tips

Licensing > an overview of licensing your artworks for commercial projects plus a handy glossary

Written by Julian Casson
Updated over a week ago

Why should I sell on Bluethumb?

Getting started > an overview for Australian artists interested in selling art online with Bluethumb

Written by Edward Hartley
Updated over a week ago

How can I sign up as an artist and upload artworks?

Getting started > an easy guide to signing up as an artist and uploading artworks to your Bluethumb profile

Written by Sheeraz Haider
Updated over a week ago

What are Bluethumb's Terms and Conditions?

Getting started > where artists can find and review our T&Cs

Written by Edward Hartley
Updated over a week ago

What do I need to know about selling my art with Bluethumb?

Getting started > a list of artist resources to make sure you're well setup and ready to sell art online

Written by Melissa Cooper
Updated over a week ago

Can I sell my artwork through means other than Bluethumb?

Getting started > things for artists to remember if selling art outside Bluethumb

Written by Melissa Cooper
Updated over a week ago

Can I sell my artwork on Bluethumb if I live outside Australia?

Getting started > info for artists not in Australia who wish to create a Bluethumb artist profile

Written by Sarah Hughes
Updated over a week ago

How to change my profile picture/photo?

Tip > An easy guide for Bluethumb artists on how to change their public profile picture

Written by Sheeraz Haider
Updated over a week ago

Understanding your new artist dashboard

Artist dashboard > getting the most out of Bluethumb artist tools (impressions, recognition etc.)

Written by Sheeraz Haider
Updated over a week ago

Introducing your updated artist profile

Artist dashboard > getting the most out of Bluethumb artist tools

Written by Sheeraz Haider
Updated over a week ago

What happens if I forget my password?

Artist dashboard > how to reset your Bluethumb password

Written by Sheeraz Haider
Updated over a week ago

I can't connect to Bluethumb (all other websites are working fine)

Artist dashboard > what to do if you encounter an error when trying to connect to Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Impressions and Add to Cart - what it means and how should it be interpreted?

Analytics > details around impressions and 'Add to Cart'

Written by Sheeraz Haider
Updated over a week ago

I'm going on holiday and won't be able to send any artwork. What should I do?

Holidays > quick guide to artwork holiday maintenance for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

I Want To Make All Artworks Unavailable

Holidays > if you're going on holiday here's how to quickly mark all your artworks temporarily unavailable for sale

Written by Sarah Hughes
Updated over a week ago

I want to deactivate/delete my account

Deactivating > instructions for Bluethumb artists wishing to change their account status

Written by Altair Balmeo
Updated over a week ago

My account is on hold/deactivated. What does this mean?

Deactivating > reasons for Bluethumb to deactivate your account

Written by Sheeraz Haider
Updated over a week ago

I've had my first sale. How does shipping work?

Shipping > instruction on how to pack and send your artwork after a sale on Bluethumb

Written by Sheeraz Haider
Updated over a week ago

I've made a sale, how do I book a courier for my artwork?

Shipping & couriers > an overview of what to do to help deliver your artwork from artist studio, to Bluethumb collector

Written by Sarah Hughes
Updated over a week ago

How do I book a courier, and how does the pickup work?

Shipping & couriers > instructions for booking an artwork courier online with Bluethumb

Written by Sarah Hughes
Updated over a week ago

I haven't received my shipping labels and artwork is being picked up soon!

Shipping & couriers > a short overview on courier labels for Bluethumb artists

Written by Arna Gaco
Updated over a week ago

A collector has just purchased multiple artworks. How does the shipping work?

Shipping & couriers > quick recap on what to do for Bluethumb artists selling more than one artwork to the same buyer

Written by Sarah Hughes
Updated over a week ago

Can I sell my artwork to someone outside of Australia through Bluethumb?

Shipping & couriers > a quick recap on selling art internationally with Bluethumb

Written by Sarah Hughes
Updated over a week ago

How should I pack my artwork?

Packing > the ultimate guide for Bluethumb artists on packing your artworks

Written by Sarah Hughes
Updated over a week ago

Packaging Requirements for Artists

Packing > what happens if an artwork is damaged in transit (artist side of things)?

Written by Sheeraz Haider
Updated over a week ago

Packing artworks behind glass

Packing > a recap on how to treat artworks framed behind glass

Written by Sarah Hughes
Updated over a week ago

Labelling your artwork for shipment

Packing > artwork labelling tips for Bluethumb artists

Written by Sarah Hughes
Updated over a week ago

What happens if my artwork gets returned?

Returns > an overview of how returns are treated for Bluethumb artists

Written by Sarah Hughes
Updated over a week ago

Uploading an Artwork!

Listing artworks > best practice on how to upload an artwork - key points and trouble shooting.

Written by Sheeraz Haider
Updated over a week ago

Frequently asked questions by collectors

Listing artworks > top 7 questions and queries from Bluethumb collectors when finding that perfect artwork

Written by Sheeraz Haider
Updated over a week ago

What kind of art can I sell on Bluethumb?

Listing artworks > a brief guide to which artworks Bluethumb does and does not accept from artists

Written by Sheeraz Haider
Updated over a week ago

How does commissioning work via Bluethumb?

Listing artworks > what's involved in commissioning an artwork via Bluethumb for a collector

Written by Sheeraz Haider
Updated over a week ago

How to mark an artwork available?

Listing artworks > an easy way to mark your artwork unavailable on Bluethumb

Written by Sheeraz Haider
Updated over a week ago

Can I sell framed artwork?

Listing artworks > a short guide to selling framed artworks for Bluethumb artists

Written by Freddy Grant
Updated over a week ago

How do I list a diptych or a triptych?

Listing artworks > guide for Bluethumb artists wanting to upload a multi-panel artwork

Written by Sheeraz Haider
Updated over a week ago

Where can I find my recently published art?

Listing artworks > how Bluethumb artists can view recent uploads

Written by Sheeraz Haider
Updated over a week ago

Can I sell work by other artists?

Listing artworks > artist guidelines for ensuring Bluethumb artworks are original and unique

Written by Edward Hartley
Updated over a week ago

How to price your work and pricing requirements for artists on Bluethumb

Pricing > pricing requirements and considerations for artists

Written by Sarah Hughes
Updated over a week ago

Why isn't the price of my artwork changing from $0 or $30?

Pricing > quick tips for Bluethumb artists having difficulty changing artwork pricing

Written by Sheeraz Haider
Updated over a week ago

How should I photograph my artwork?

Images & descriptions > practical tips to help ensure your artwork looks the best it can online

Written by Megan George
Updated over a week ago

I can't upload my artwork photos

Images & descriptions > a quick tip for Bluethumb artists having difficulty with artwork image uploads

Written by Sheeraz Haider
Updated over a week ago

Why are my images being uploaded upside down?

Images & descriptions > a quick tip for Bluethumb artists to fix upside down artworks

Written by Sheeraz Haider
Updated over a week ago

How should I write my artwork description?

Images & descriptions > some tips for Bluethumb artists to write a great description to match your great artwork

Written by Sarah Hughes
Updated over a week ago

Why can't I publish my artwork? / Why isn't the image appearing when I'm trying to upload?

Images & descriptions > what to do if your uploaded Bluethumb artwork is not visible

Written by Sarah Hughes
Updated over a week ago

How should I write my artist bio?

Artist bio > tips for Bluethumb artists on how to craft a bio that's interesting and intriguing to collectors

Written by Sarah Hughes
Updated over a week ago

Is my profile picture important?

Artist bio > our top tips for snapping a great portrait of you

Written by Megan George
Updated over a week ago

How can I edit my artworks?

Editing > a short overview for how Bluethumb artists can change their artwork details

Written by Sheeraz Haider
Updated over a week ago

How do I delete or mark an artwork sold?

Editing > deleting or marking an artwork as 'sold' from your Bluethumb artist profile

Written by Sheeraz Haider
Updated over a week ago

How do I edit artworks I've already uploaded?

Editing > need to change something in an artwork you've already uploaded? Bluethumb artists read on...

Written by Sheeraz Haider
Updated over a week ago

My artwork is listed as 'Ready to Hang', how do I change/edit it?

Editing > short guide for Bluethumb artists outlining the difference between 'Ready to Hang' and 'Unframed'

Written by Sheeraz Haider
Updated over a week ago

How to reorder my artworks in my profile?

Editing > a quick tip on how to rearrange artworks for sale for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

How to remove the word 'copy' from an artwork?

Editing > a quick editing tip for Bluethumb artists duplicating an artwork listing

Written by Sheeraz Haider
Updated over a week ago

How do I change my bank details?

Getting paid > short overview of how to update your bank details on your Bluethumb profile

Written by Altair Balmeo
Updated over a week ago

I have been paid, though the payment amount seems to be wrong

Getting paid > if there's a difference in the amount you were paid and what you thought you should've been paid, this will help

Written by Sheeraz Haider
Updated over a week ago

I have just sold an artwork. When will my payment arrive?

Getting paid > estimated payment timings after you have sold an artwork with Bluethumb

Written by Sarah Hughes
Updated over a week ago

Fraud protection for artists on Bluethumb

Getting paid > how does Bluethumb protect artists against fraudulent sales/purchases?

Written by Sheeraz Haider
Updated over a week ago

Does Bluethumb's commission include GST?

GST > short overview of how GST and Bluethumb commissions

Written by Sheeraz Haider
Updated over a week ago

Does the sale of art my art on Bluethumb include GST?

GST > a short overview of how Bluethumb treats GST on sold artworks

Written by Sheeraz Haider
Updated over a week ago

I run a business. How do I deal with end of year tax information?

GST > a short GST overview for artists who hold an ABN

Written by Sheeraz Haider
Updated over a week ago

Understanding your artist invoice from Bluethumb

GST > this article explains how the invoice is itemised

Written by Sheeraz Haider
Updated over a week ago

GST and other taxes

GST > a short overview of GST obligations for Bluethumb artists

Written by Sheeraz Haider
Updated over a week ago

Why do you need my ABN, and what do I do if I don't have one?

GST > an overview of Australian Business Numbers for Bluethumb artists

Written by Julian Casson
Updated over a week ago

How do I apply for an ABN?

GST > a link to where Bluethumb artists can apply for an ABN online

Written by Julian Casson
Updated over a week ago

How does layby payment options affect artist payments?

Payment plans > what happens when a sale is made

Written by Sheeraz Haider
Updated over a week ago

Can I opt-out of the payment plans (zip, Art Money, Afterpay etc.)

Payment plans > apply to all artists

Written by Julian Casson
Updated over a week ago

Artist guide to payment plans on Bluethumb

Payment plans > understanding & promoting Afterpay, Zip, Bluethumb Layby & Art Money

Written by Sheeraz Haider
Updated over a week ago

What happens if the buyer defaults during the layby payments for an artwork?

Payment plans > how does Bluethumb handle payment plan defaults

Written by Sheeraz Haider
Updated over a week ago