Can I return an artwork?

Bluethumb offers free returns. Here's how to return an artwork

Sarah Jackson avatar
Written by Sarah Jackson
Updated over a week ago

Yes, absolutely.

We offer 100% buyer protection, including free returns within 7 days delivery, no questions asked.ย 

If you're not happy with the artwork or the framing, and would like to return it back to the artist, just let us know within 7 days of confirmed delivery. We'll pay for it to be returned to the artist and you'll be refunded in full ๐Ÿ˜Š.

What the process of returning an artwork?

We ask you to pack the artwork in it's original packaging (if you've already thrown that away, you can repackage it securely yourself) and let us know when you'd like it picked up. We can organise a courier to pick it up from you.

Please keep in mind that couriers operate 9am-5pm and we are only able to specify a day, rather than a time. Once we've booked in the couriers, we'll send shipping labels that will need to be printed and put on the package. If there are any older labels or barcodes, please remove them before putting the return labels to avoid any confusion.ย 

We will process your refund as soon as the artwork is picked up. However, if you're still after another piece, we're also happy to convert the funds into Bluethumb credit (it doesn't expire!). Let us know what's best for you and we'll take it from there.

Please note, notification of damage to Artwork from transit also needs to be reported within the 7 day returns period for us to assist. Reports made after the 7 days may limit us in our ability to help, so please ensure you open and check over all work as soon as its delivered, reaching out to us ASAP if there are issues. Please see FAQ What happens if an artwork is damaged in transit? for more information.

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