We insure all artworks being shipped by Bluethumb against any loss or damage.

If you've received an artwork with damage, just give us a call or send us a few photos of the damage to [email protected]. We will need:

  • Photos of the damage to the artwork.

  • Photos of any packaging used to wrap the artwork for transit (bubblewrap etc).

  • Photos of the box it arrived in.

  • Photos of the box with the shipping label clearly visible.

You can either ask for a full refund, ask the artist to do a similar piece or choose any other work on Bluethumb as a replacement (we can credit the full value of the artwork to your Bluethumb account).

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