We insure all artworks being shipped by Bluethumb against any loss or damage.
If you've received an artwork with damage, just give us a call or send us a few photos of the damage to [email protected]. We will need:
Photos of the damage to the artwork.
Photos of any packaging used to wrap the artwork for transit (bubblewrap etc).
Photos of the box it arrived in.
Photos of the box with the shipping label clearly visible.
You can either ask for a full refund, ask the artist to do a similar piece or choose any other work on Bluethumb as a replacement (we can credit the full value of the artwork to your Bluethumb account).