You (and the artworks and artists) are 100% insured against any damage or loss during transit.
If an artwork is delivered damaged, just give us a call or email [email protected] with details and a few photos of the damage - we can take it from there.
You, as a collector, don't have to wait for anything. You can either ask for a full refund, ask the artist to do a similar piece or choose any other work on Bluethumb as a replacement (we can credit the full value of the artwork to your Bluethumb account).
More questions - chat with us or email/call us.
Your team at Bluethumb