Please follow the below steps to update the status of your sold artwork from “Shipped” to “Delivered”.
Log in to your account and go to the “My Orders” page
Find the relevant order, next to the order you should see an option to enter a date, selected the correct date of delivery, and click “Mark Delivered”
The dates that are entered will be cross-checked by the Bluethumb team to ensure accuracy - once verified, you will receive a confirmation email.
A few things to note:
Once a delivery date is entered it can not be amended so please ensure its accurate.
Artwork is only deemed delivered when it is in the hands of the buyer. So if the work is left at a Post Office or delivered to the Framers they can not be marked as delivered.
You will only be able to enter a delivery date once the work has been shipped and this information has been provided to us.
If you want to hand deliver please see Can I Hand Deliver? FAQ on the requirements and process.