It's a very simple and transparent process.
- You can use the "Commission an Artwork" button (only seen on sold artworks), or use 'Ask a Question' on any artwork or artist profile page and share details of what you have in mind (or simply send an email to [email protected]).
- We get back to you with a quote from the artist (and any other details you've requested).
- Once you're happy with the quoted price, we take a 30% deposit before the artist commences.
- Once the artwork is near completion, the artist will share photos of the artwork for approval.
- You can submit one round of changes/suggestions/tweaks.
- Once you're happy with the piece, the artwork is uploaded to Bluethumb and you can complete the order online with the remaining payment.
- The 7-day return policy still stands. The 30% deposit is non-refundable and if you choose to return the piece, we ship the artwork back to the artist and refund 70% of the amount to you. The 30% goes to the artist in full to cover their time and material costs.
Questions? Email us at [email protected] or call 1800 122 486 (press 1 to talk to Sales team).