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I haven't received my shipping labels yet?
I haven't received my shipping labels yet?

Shipping & couriers > a short overview on courier labels for Bluethumb artists

Arna Gaco avatar
Written by Arna Gaco
Updated over a week ago

Courier bookings are made by our team manually. We email you the labels along with any other required paper, by end of day the working day before your collection date. So this means if you booked for collection on Wednesday 2nd, you should receive your labels by close of business (5pm) on Tuesday 1st.

We need a minimum of 24 hours to book a collection in, and couriers do not operate on weekends or public holidays. If you made a sale over the weekend or late Friday afternoon, please don't book your selected pick-up date for Monday we can not do next working day collections. The earliest collection day we can do is Tuesday.

The emails we send are automated and sometimes get miss taken by email domains as spam or marketing emails so please check your junk, spam and other folder

If it's the day before your pick-up date and you still haven't received your labels after 4pm, please get in touch. Email us at help@bluethumb.com.au and we will get onto it ASAP!
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