Bluethumb has teamed up with established framing partners across Australia and provides you with a VIP framing service (and professional hanging services).
These are custom made frames with Tasmanian oak (in natural timber, white and black colours), hand made on order and hand delivered by our framing partners at a suitable time (discussed with you).
What's the process?
When you place an order on Bluethumb and select stretching/framing -
We organise the artwork to be sent from the artists to our framing partners.
We'll notify you once the artwork has been shipped, reached the framers and has been framed.
Once it's framed and ready for dispatch, depending on your location either our framers will contact you directly to arrange a personal delivery - or we'll have it booked with our insured couriers to be sent to you. You will receive tracking details so you can keep an eye on the journey.
How long would it take to get it framed, and delivered?
Depending on your location and the nature of framing, it can be somewhere between 7 to 15 working days before the artwork reaches you.
If you and the artist are in the same state, this process would be quicker. If the artwork is coming from a different state, it might be a bit longer (still within 15 working days).
We will of course keep you informed throughout the journey and if you want to reach out and get an update, you can always email us on [email protected]
Can I organise a time / day for delivery when it's framed?
Yes, you certainly can. For metro areas, once the artwork is framed, we or the framers will touch base with you to organise a time/day for delivery. If you need to update us on any changes, please reach out to [email protected] with your order details.
If the address for delivery is non-metro, we'll use insured couriers to have your lovely framed artwork delivered to you pronto, and keep you posted with tracking updates.
**NOTE** - During Covid-19 restrictions, we might not be able to hand deliver some of the orders. In this case, these will be sent via insured couriers and tracking updates will be provided when they're booked. If you have any questions, please reach out to us and we can assist you.
Can I still return an artwork within 7 days of delivery if it's been framed?
Yes, absolutely! No changes to our returns policy when an artwork has been framed before reaching you.
We trust in our artists' and our framing partners' quality of work. If you receive an artwork and you're not happy with either the artwork or the framing, just email ([email protected]) or call us (1800 122 486 - press 1) within 7 days of receiving it and we'll organise a return for it to go back to the artists. You can read more about our returns policy here.
Have more questions? Just email us at [email protected] or chat with us now (chat bubble - bottom right corner) or give us a call at 1800 122 486 (press 1).
Your team at Bluethumb 💙👍