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How does shipping work with Bluethumb?
How does shipping work with Bluethumb?

What happens when I sell an artwork on Bluethumb? Do I arrange for couriers, or does Bluethumb take care of that?

Kate Revill avatar
Written by Kate Revill
Updated over a week ago

How does shipping work with Bluethumb? - probably the most common question we get asked in Customer Service by artists joining the platform.

At its basic level, Bluethumb helps artists with shipping their works, when sold through site, both domestically and internationally. We can help cover the costs and process of booking a courier or sending with AUS Post.

For shipments made through us we manage the shipments, track them day to day to ensure they are on time. If there are any issues or problems we follow up with the courier and work on resolving - freeing you up to concentrate on the more important things like making more art!

Work sent through us is fully insured (as long as you have meet the minimum packaging requirements and supporting evidence can be supplied -further info below) meaning if it arrives damaged and its none repairable we will pay you the payout amount for the work.

Below are some basic area's and topics to be across:

Who covers the cost?

Bluethumb does. When listing work with Bluethumb you may have noticed that we add a shipping allocation at the time of upload. This shipping allocation is an additional cost Bluethumb adds to the listing (based on the listing information you provide e.g. size, weight, packaging) to cover the cost of shipping the work to most national locations.

This cost is then used to cover the costs associated with booking a courier or using AUS Post.

Please note this shipping allocation is seperate to the commission we take. The Shipping allocation is fully absorbed to cover all shipping costs (courier fees, booking fees, manual handling fees, re-delivery fees etc).

Can I use my own courier?

No, when shipping through Bluethumb we arrange and manage all freight, selecting the courier to use and providing you with the labels and information needed.

If you want to use your own courier and manage your own freight then you would need to look at becoming a self shipping artist. More information on these profiles can be found in Can I become a self shipping artist? FAQ.

Does Bluethumb cover Packaging Costs?

No. Bluethumb does not cover or reimburse costs associated to packaging artwork. These costs should be factored into your artwork price, think of these as another business expense that is part of selling art.

Does Bluethumb sell internationally? and who covers these costs?

We do sell work internationally, and for these orders additional shipping costs are taken at the time of sale from the buyer. Bluethumb will still arrange the courier and the shipment so from an artist perspective their is no difference in the shipping process' they have to follow from a domestic booking.

What happens when I sell an artwork on Bluethumb?

When you sell an artwork, you'll be notified by email and a text on your registered mobile. You're required to pack the artwork safely please follow our Packaging Requirements for Artists.

You can then jump on site, to your profile, under "My Orders" you can then select to arrange shipping and follow the process to either book a courier with us (entering packaging info, selecting a time and date) or booking with AUS Post (again entering packaging info). You then get the label to print and attach to the work, then either await the collection by the courier, or drop off at your local AUS Post Office. Thats it!

How do I book a courier?

Below is a link to a detailed FAQ on how to book a courier collection with us through our booking portal:

How do I send with AUS Post?

We previously used to reimburse artists for sending works with AUS Post but now you are able to use pre-paid labels through us. Below is a link to a detailed FAQ on how to send with AUS Post getting a pre-paid label.

Is hand delivery an option?

Yes, please see the dedicated FAQ for this process Can I Hand Deliver?

Can I manage my own shipping?

Yes there is an option to become a self shipping artist. For more information please read the following FAQ Can I become a self shipping artist? If you would like to go ahead and apply please email help@bluethumb.com.au requesting this.

Other things to keep in mind

There are a few other things to remember

  • Don't forget to include a Certificate of Authenticity (COA) with the work, most buyers expect this for provenance.

  • If the work is going to the framers for framing, please ensure the framing slip is included (you can print this from the page where the shipping labels will be shown).

  • If you have advertised the work as coming with D-Rings and/or wire please ensure this is attached before packing.

  • Feel free to add a personal touch with a hand written note along with the work, buyers love this.

For more detailed shipping questions please head to More Frequently asked shipping questions


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