There are a couple reasons why you may not be receiving emails from us. Below is a few of the most common reasons with some guidance on how to over come.
Please note you will receive a variety of different emails from Bluethumb, some transactional (e.g. sale notification emails, payment notifications), weekly newsletters (e.g. notification of promotional periods, or changes to site) some marketing emails linked to site activity (e.g. New Art emails form followed artists, abandon cart emails). Understanding which emails are missing is helpful to understand the cause.
Check all your inbox folders
Many email domains are now automatically allocating the emails you receive into folders for you. As some of our emails, especially the transactional ones around a sale, are automated they can sometimes be accidentally classified as spam or as marketing emails and allocated to a seperate folder.
You may need to check the following folders to make sure your email domain is not auto filing the emails incorrectly for you:
Junk
Spam
Other (not all domains have this but some have split inbox info focuses/active and Other example below)
To prevent your domain from doing this you will need to trust our email address' to ensure the emails go into your main folder, we use a few. Below is a list of the emails you will need to trust:
You are unsubscribed from our emails
As previously mentioned we send a few different email types. If you unsubscribe from receiving these emails we do have to remove you from the email sends so you could be missing out on important emails.
Depending on which email you unsubscribe from, this could mean you are unsubscribed from receiving transactional emails (e.g. sale notification emails, shipping emails, payment emails) or from notification emails (e.g. upcoming events, prizes, promotional periods etc).
We strongly advises users do not unsubscribe from any emails from us if they wish to ensure they receive all relevant information.
If your looking to change the frequency of our "New Art" email from artists, you can manage the email sends from your profile. Simply go to "Edit Profile" scroll to the bottom under MAIL SETTINGS and ensure you set up the frequency sending as desired.
Alternatively you can unfollow artists if you no longer wish to receive the emails at all. Go to "My Favourites" and click the header "Artists/Follow" this will bring up a list of artists you currently follow. To unfollow them click the blue button under their profile picture that says "Following" to remove them.
You or your domain blocked our account as spam
From time to time we do see accounts where either the artist, or the domain provider, has accidentally marked our emails as spam, totally blocking them from being received.
We are unable to reactivate accounts which have been blocked by you or your domain, only you are able to do this with your domain provider. For more specific info on this issue please see the FAQ My email domain is blocked your emails?
Incorrect email address
It does happen, people do make spelling mistakes in their email address more frequently than you think. Please check the email address you have listed in your profile is correct, this is where we are sending all email communication to.
If you have looked at all the above areas and are still unable to understand why you are not receiving emails please feel free to reach out to our Customer Service Team, we will investigate into the issue as quickly as we can.