You've just got your 'Just Sold' email - hoorah! Now to get your artwork to its forever home. Whether this is your first or your fiftieth, keep this document handy for all your sales through Bluethumb.
First off, take a look through the following resources for reference:
How to pack your artwork - Acid free tissue paper or glassine paper is laid on top of the artwork surface first, then using three layers of bubble wrap. Who doesn't like extra padding on a long journey?
Payment related questions? Read these articles - When will I be paid? How do I update my bank details? and Understand your artist invoice.
AusPost or a Bluethumb courier? Choosing the right shipping method
Shipping with Australia Post
Artists with small to medium sized artworks (max package size 105cm x 105cm) are recommend to send their art via Australia Post. All you need to do is update your Orders page. The tracking information will then go directly to the buyer. You’ll get reimbursed even if the art is returned.
Click on 'Select Shipping Method'
Click on 'Send yourself'
Enter all the details and submit
And done!
Booking a Bluethumb Courier
If the artwork exceeds 105cm on any side or you cannot get to Australia Post, you can book a Bluethumb courier. If your artwork is valued at over $3000, please use a Bluethumb courier so we can offer full insurance on the piece - your artwork won't be insured with AusPost.
Click on 'Select Shipping Method'
Click on 'Book courier'
Our friendly Delivery team will email you labels for the courier a day prior to the pick-up day. These need to be printed and put on the packed artwork. Without these, if your artwork is picked up, it might be deemed lost with no insurance cover - what a nightmare!
If you don't receive them the day before, feel free to email us and we'll have them to you in no time.
Managing Your Own Freight
Artists with an established Bluethumb track record can now request to manage all their own freight. This requires Bluethumb approval and an update to your artist profile by us.
Sending Two or More Artworks Together
Double win! If booking a Bluethumb courier, you can book both orders then put 'packed together with (order no)'. That way both orders will get filtered in the system. If shipping with AusPost, you can write the same note in the 'Additional information' section.
Don't get hit with additional fees
We are seeing an increase in additional fees being charged by couriers for a variety of different reasons. To ensure we don't have to pass on any additional fees to you, please ensure that:
Artwork packaging is no greater than 10cm above the artwork listing. For example if the work is 55cm (W) x 65cm (H) x 4cm (D) the final packaged size should not exceed 65cm (W) x 75cm (H) x 14cm (D). Excessive over packaging can lead to additional charges from the courier (e.g. manual handling, oversized fees).
Artwork is booked correctly, entering the correct packaging dimensions, weight etc. If the work is collected and these measurements are wrong the couriers may add additional over sized and manual handling fees.
Artwork is ready to go on the date you book collection for, with all correct labels & paper work attached & ready, with someone in attendance at the location. If there is a failed collection due to work not being ready or no one in attendance there may be futile collections fees.
If an artwork is incorrectly sent due to artist error (e.g. wrong work is sent, incorrect address is written on the box, wrong label is attached to the box) there may be redirection or return to sender fees.
More questions? Email help@bluethumb.com.au